Shoppers abandon
more than half of the shopping carts instances just before final
checkout. This has reduced conversion rates to a large extent. If you
want to boost sales and increase revenue, you would need to reduce
shopping cart abandonment. You can hire a company that offerseCommerce shopping cart solutions to help with it.
Knowing why shopping
carts are abandoned, and the problems that customers face, could help
you device a method that helps reduce shopping cart abandonment. Here
are some of the reasons why shopping carts are abandoned that you
could investigate before you hire an agency that provides eCommerce
shopping cart solutions,
- High product costs:
People avoid buying when they find that the price of products no your
website are high. They may know of alternate sources online that sell
the same product at a lower price, so it is obvious they will not buy
it from your store.
- Long, complicated checkout process:
People visit your website, like some products, and then add them to
their cart. However, they leave your store empty handed. Why? Having
to navigate a complicated and time-consuming check out process that
asks for a lot of information could be the culprit. So, make sure you
create a simple one-page checkout.
- Shipping issues:
Various shipping option related issues could also contribute to cart
abandonment; like high shipping cost, slow shipping or listing the
cost at later steps in the checkout process. For retaining customers,
deliver it as soon as possible and offer either free shipping or keep
shipping costs as low as possible. One of the most important tips
here is to mention the shipping cost on the product page itself. If
you surprise customers with high shipping cost while they checkout,
most of them will leave your cart without purchasing.
- Forced registration:
Most people tend to leave your store without purchasing when they are
forced to register an account on the website. Most visitors find
filling up huge forms and registering on a website annoying. So, if
you don’t want to lose customers, it is advisable to allow guest
check out.
- Lack of payment options:
Most people have started buying online, but it is not necessary that
all of them have started paying online. Few people choose to pay
cash, and they will abandon cart if they do not find a ‘cash on
delivery’ payment option. So, make sure you offer the maximum
payment options possible.
- Lack of product information:
Most visitors know exactly what they want to buy and they look for
certain features in the product description. They will not buy a
product if they do not find the feature they are looking for,
mentioned in the description. So, make sure you use as much detail
while describing products and provide images, features, benefits and
specifications wherever possible.
- The urge to look around:
Some people visit online stores to research products they are
interested in and not with an intention of buying. They just want to
have a look at products to check out the latest trends in market.
This is one of the most common reasons for shopping cart abandonment.
Now that you are
aware of some of important reasons that lead to cart abandonment, and
determine that there are issues that you may want to resolve, it is
recommended that you consult a professional eCommerce shopping cartsolution provider and get the issues resolved to augment your
conversion rate at the earliest.